Allianz Group Off Campus Hiring | Customer Service – Fresher / Experienced | Apply Now

  • Full Time
  • Anywhere

Allianz Group Off Campus Hiring | Customer Service – Fresher / Experienced

  • Job Position: Customer Care Executive / Associate-Customer Service
  • Job Location: Gurgaon/Pune, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level: Any Graduation


  • Any Graduation
  • Good communication skills.
  • Insurance background will be added advantage.
  • Ready to work in Rotational shifts and ready to extend shift when required.
  • Prior experience of customer handling via calls/email or chat will be preferred.
  • Resources with multilingual skills will be preferred.
  • Typing speed of a minimum 25 words/ per minute with 85% accuracy is required.
  • Employee having their own transport will be preferred.

Key Roles & Responsibilities:-

  • Handling inbound calls/chat/email as per targets defined.
  • Maintaining call AHT as per process targets and requirements.
  • Resolve product or service problems by clarifying the customer’s complaint to ensure highest level of customer satisfaction.
  • Ensuring that all calls, emails or chat handled by the associate meet the quality standard requirements.
  • Following up on customer complaints/queries and ensuring they are resolved in the given timeframe.
  • Meeting the basic login hour target and ensuring quality service is delivered to all customers.
  • Candidate should have minimum 6 months of inbound customer service experience
  • Candidates with preferred Insurance understanding and background are welcomed.

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