Adobe is looking for Customer Service Representativein India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
Company Name
Adobe
Position
Customer Service Representative
Qualifications
Any Graduate
Batch
Any Batch
Experience
Freshers & Experienced
Location
Remote (Work From Home)
Key Responsibilities:
Maintain excellent knowledge of our products and services in order to understand customer’s needs.
Respond to incoming requests for cancellation of services and build quick rapport with the customers using assertiveness and confidence to educate and persuade them to remain with us.
Apply sales/Retentions methodologies and problem-solving strategies to best position retention offers and services while providing long-term, individualized solutions to customers and closing all saves with integrity.
Use appropriate questioning techniques to determine the exact nature of the contact and fully understand the customer’s request or issue.
Identify opportunities to turn dissatisfied customers into happy customers.
Document customer outcomes to add to our knowledge of reasons why customers choose to cancel their services with us.
Deliver a high quality, business to business support service resolving customer enquiries at the first point of contact wherever possible.
Always act in a mature and professional manner towards customers and all Adobe employees.
Show confidence and willingness to assist customers in resolving any open requests for support, assistance, or information about their services.
Eligibility Criteria:
Proficiency to use web-based tools to stay current on Adobe products, features, services and offers.
Work independently within established procedures associated with the specific job function and consistently exceed in all metrics.
Tech savvy and a quick learner with an ability to manage tasks in agreed timeframe.
Experience of working in a team environment and managing a diverse workload.
Goal oriented, self-motivated, confident, thorough and tenacious with excellent communication and influencing skills.
Preferred skills:
Advanced negotiation and conflict resolution skills.
Understanding of key concepts of First Call Resolution and Customer Satisfaction.
Adaptable and flexible to change. Willing to work in different shifts.
Advanced communication (Written and Verbal) and interpersonal skills.
Brings a sense of urgency to the position to resolve issues fully in a timely manner.
General global cultural awareness, as they will be supporting customers from different regions.
Sales acumen will make a huge difference in your ability to take on this challenge.
About Company:
Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.
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