Accenture Off Campus Recruitment | New Associate – Fresher | Any Graduation
Job Position: Customer Service New Associate – Query Management
Job Location: Bengaluru, India
Salary Package: Bengaluru, India
Full/Part Time: Full Time
Req ID: 490329
Education Level: Graduation
Qualifications
Any Graduation
Years of Experience: 0 to 1 years
Adaptable and flexible
Job Description & Responsibilities:-
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA’s. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your own team and your direct supervisor
In this role you will be given detailed instructions on all tasks
The decisions that you make impact your own work and are closely supervised
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
Please note that this role may require you to work in rotational shifts
