Accenture
Accenture is hiring for the position of Customer Service New Associate in Bangalore; Gurgaon, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Accenture |
| Position | Customer Service New Associate |
| Qualifications | Any Graduation |
| Batch | Recent Batches |
| Experience | 0 – 1 (Years) |
| Location | Bangalore; Gurgaon, India |
Key Responsibilities:
- Align with the Finance Operations vertical to determine financial outcomes by collecting operational data and reports, conducting analysis, and reconciling transactions.
- Optimize working capital, ensure real-time visibility, manage end-to-end revenue and cash flow, and streamline billing processes.
- Oversee processes from customer inquiries and sales orders to delivery and invoicing.
- Handle queries related to cash applications and coordinate with customers.
- Apply unapplied cash, reconcile suspense accounts, and process payments from receipt to finalization.
- Extract bank statements and create receipts as required.
- Apply cash based on remittance details.
- Perform bank reconciliations and process adjustments for variances.
- Process refunds efficiently and accurately.
- Participate in daily team huddles and follow provided instruction manuals.
- Meet quality and productivity targets consistently.
- Share workload with peers as needed and serve as a backup to the team lead.
- Support MIS reporting and contribute to team huddles.
- Submit ideas for process and system improvements.
- Support audit requirements and ensure compliance with Accounts Receivable (A/R) procedures.
Eligibility Criteria:
- Strong problem-solving skills with a process-oriented approach.
- Proven ability to manage multiple stakeholders effectively.
- Ability to establish and maintain strong client relationships.
- Excellent written and verbal communication skills.
- In-depth experience in the Accounts Receivable domain, including cash application and refund processes.
- Ability to learn and adapt to new systems and process transactions as per the provided instruction manual.
- Passion for resolving customer queries efficiently.
- Willingness to take on a leadership role in the absence of the team lead.
- Support daily team huddles and contribute to MIS reporting.
- Comprehensive knowledge of the end-to-end order-to-cash process.
- Familiarity with PeopleSoft software.
- Proficiency in MS Office tools, including MS Excel, MS PowerPoint, and MS Word.
About Company:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
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To apply for this job please visit www.accenture.com.