Accenture is hiring for the position of Customer Service New Associate in Bangalore; Gurgaon, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
Company Name
Accenture
Position
Customer Service New Associate
Qualifications
Any Graduation/ Undergraduate
Batch
Recent Batches
Experience
0 – 1 (Years)
Location
Bangalore; Gurgaon, India
Key Responsibilities:
Provide end-to-end customer support for billing, package-related queries, and technical issues.
Personalize customer interactions and manage productivity while identifying sales opportunities.
Exhibit strong communication skills and attention to detail.
Take ownership of customer queries and embrace feedback for continuous improvement.
Handle multiple tasks efficiently using different applications and adhere to compliance measures.
Solve routine problems by referring to established guidelines.
Primary interaction with your team and direct supervisor.
Follow detailed instructions on all tasks.
Make decisions that impact your work, under close supervision.
Contribute individually within a team, focusing on a specific scope of work.
May be required to work in rotational shifts.
Eligibility Criteria:
Any graduate from a government-recognized university, or 10+2 undergraduates with a minimum of 6 months of prior experience preferred.
Preferred skills:
Strong customer service skills with proficiency in verbal English communication.
Ability to multitask using various applications and tools.
Strong analytical and problem-solving abilities.
Teamwork: Collaborate with other support teams to resolve issues promptly.
Attention to detail: Ensure accurate documentation, notification, escalation, tracking, and follow-up on incidents.
Ownership: Ensure quick and accurate resolution of customer queries.
About Company:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
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