Accenture is hiring Customer & Digital Support New Associate-Query Management | Apply Now

  • Full Time
  • Gurugram, India
  • Up to 4.5 LPA(Expected) INR / Year


Accenture is hiring Customer & Digital Support New Associate-Query Management. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.

About Accenture

Accenture is a renowned global professional services company that specializes in providing a wide range of services across various industries. With a strong presence in more than 120 countries, Accenture offers expertise in consulting, technology, and outsourcing solutions. The company is committed to helping clients navigate the complexities of the digital age by delivering innovative strategies and implementing cutting-edge technologies. Accenture’s dedicated team of professionals combines deep industry knowledge with advanced capabilities to deliver transformative results and drive business growth. Through its client-centric approach and focus on delivering value, Accenture continues to be a trusted partner for organizations seeking to achieve sustainable success in today’s dynamic and competitive business landscape.

Accenture Recruitment 2023

Company name  
Job Role Customer & Digital Support New Associate-Query Management
Work Location Gurugram, India
Job Type Full Time
Experience Freshers(0-1 years)
Qualification Any Graduation
Batch Not Mentioned
Package Up to 4.5 LPA(Expected)

Job Description

Job Description Skill required: Query Management – Service Desk Voice Support

Designation: Management Level – New Associate

Job Location: Gurugram

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

What would you do? As a member of our Customer Support vertical, your role will involve managing and resolving customer queries, handling escalations and complaints from dissatisfied customers, and providing effective resolutions. You will be responsible for closing faults and complaints within SLAs. The Query Management team is responsible for handling inbound/outbound calls and providing email/chat support to address customer issues. Specifically, you will be aligned with the Service Desk Voice Support team, where you will handle day-to-day operations, maintain SLAs, and resolve queries related to disputes while collaborating with customers. Your responsibilities will also include reviewing service requests, diagnosing and troubleshooting customer incidents, and managing unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

What are we looking for? We are seeking candidates who are adaptable and flexible.

Roles and Responsibilities:

• In this role, you will be expected to solve routine problems using established precedents and general guidelines.

• Your primary interactions will be within your own team and with your direct supervisor.

• Detailed instructions will be provided for all tasks in this role.

• The decisions you make will impact your own work and will be closely supervised.

• You will be an individual contributor as part of a team with a specific, defined scope of work.

• Please note that this role may require you to work in rotational shifts.

How to Apply?

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  • Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
  • Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.

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