Accenture Hiring Application Tech Support Practitioner – Fresher / Experienced | Apply Now

Qualifications

Educational Qualification : 15 years full time education

Minimum 0-2 year(s) of experience is required

Must have skills : Service Desk Management

Professional & Technical Skills:

Must To Have Skills:

• Proficiency in Service Desk Management.
• Strong understanding of ITIL framework and incident management processes.
• Experience in troubleshooting and resolving technical issues.
• Excellent communication and interpersonal skills.

Good To Have Skills:

• Knowledge of IT service management tools.
• Familiarity with remote support tools.
• Ability to prioritize and manage multiple tasks.
• Attention to detail and problem-solving abilities.

Your Roles and Responsibilities:-

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions.

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Provide support to clients and address their technical issues.
• Troubleshoot system or application problems and provide timely resolutions.
• Collaborate with cross-functional teams to ensure smooth operation of the system or application.
• Document and maintain records of client issues and resolutions.
• Stay updated with the latest product knowledge and industry trends.
• Contribute to process improvement initiatives.
• Assist in training new team members.