Accenture
| Company Name: | Accenture |
| Post Name: | Application Tech Support Practitioner |
| Salary: | INR 4.4-6 LPA (via Glassdoor) |
| Degree: | Graduation degree |
| Batch: | 2020/2021/2022/2023/2024 |
| Experience: | Freshers(0-2yrs) |
| Job Location: | Bangalore, India |
Job Description & Responsibilities:-
- As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations.
- Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance.
- Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge.
- Manage service desk operations, ensuring world-class system performance and exceptional communication with clients.
- Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge.
- Collaborate with cross-functional teams to ensure quality and timely issue resolution.
Eligibility Criteria:-
- Graduation Degree
Required Skills Set:-
- Professional & Technical Skills: – Must To Have Skills: Service Desk Voice Support, Service Desk Management.
- Strong understanding of IT operations and support processes.
- Experience with incident management and problem management processes.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- The candidate should have 0-2 years of experience in Service Desk Management.
- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field.
- This position is based at our Bengaluru office.
Join our WhatsApp Channel: Click Here
Apply Link:- Click Here
To apply for this job please visit www.accenture.com.