Ethos is hiring candidates for the role of Quality Assurance Associate for the Bengaluru, Karnataka, India locations. The complete details about Quality Assurance Job Vacancies At Ethos are as follows.
Company Name:-
Ethos
Required Education:
Graduation
Required Skills:
Proficiency working with Salesforce or equivalent support/help desk software. Ability to work independently as well as collaborate with various departments
1-2 years experience in customer support, customer success, operations, or related role
Experience in quality assurance is a plus
Experience in life insurance or related industry is a plus
Can independently identify problems and perform root cause analysis
Proficiency working with Salesforce or equivalent support/help desk software
Strong intellectual curiosity and drive to solve problems
Ability to work independently as well as collaborate with various departments.
About the Role: The Quality Control Associate is responsible for assessing the quality of the support provided from our CX team. The QC will review case work and communication with clients and partners. This assessment will be of customer services, accuracy and conformity to company and carrier policies and procedures. This individual will assist in developing, creating, and implementing recommendations for enhancements to training materials as needed to enhance the overall customer experience.
You will be responsible for reviewing work through the quality monitoring data management system. To succeed in this role, you should have a strong attention to detail, strong problem solving skills and a relentless focus on the customer experience.
Roles & Responsibilities:
Uses quality monitoring data management system to complete scoring of service provided via phone, email, chat or through case work
Ensure proper information provided to customers and partnership agents
Ensure proper processing and following of procedures outlined in company knowledge bases and procedure documents
Develop strong understanding and knowledge of Ethos products and processes in order to review support provides to customers
Provides trend data to QC management
Provides actionable data to team management as needed
Meet individual and team goals and objectives
Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions
Assist in training of Quality Control Associates
Escalate outstanding issues to team management for resolution
Perform other duties as assigned.
Skills Required
About Ethos:
Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.
Ethos leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! Ethos have issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.
Quality Assurance Job Vacancies At Ethos Application Process:-
