Data Analyst Job Vacancies At Zensar Technologies | Apply Now

Qualifications

Technical Skills:

• Computer literacy, including experience with case management systems, email, chat, and Windows-based applications, including MS Excel skills such as V-lookup, Pivot tables, and formulas, as required for the position.
• Ability to effectively navigate multiple systems at once to accomplish a task.

Communication Skills:

• Exceptional communication skills, including:
  • Rapport building and use of Customer-centric language.
  • Active listening skills, empathy, conflict management and time management techniques.
  • Questioning techniques to drive understanding and clarification of Customers’ needs.
• Excellent business English comprehension and communication skills, written & spoken, to handle multi-channel engagement (Chat, email, phone, CRM).

Transactional Skills:

• Ability to work independently on Customer transactions end to end by leveraging multiple tools, Knowledge Management, and self-help tools.
• Enforcing business rules, as specifically set forth in the Cisco CLO Knowledge Management System, and offering alternative solutions where appropriate.

Problem-Solving and Adaptability:

• Quick learner with strong problem-solving, critical thinking, and analysis skills
• Flexibility and adaptability to adjust as the business evolves.
• Detail-oriented with the ability to process complex transactions.

Motivation and Leadership:

• Self-motivated and driven to succeed with natural curiosity, initiative, and tenacity.
• Ability to juggle multiple tasks while maintaining composure.