Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
Interact with leading technologists around the world and resolve customer issues.
Partner with Amazon teams in India to help reproduce and resolve customer issues.
Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers’ technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.
Eligibility Criteria :–
0-1 years of experience in Linux Systems administration OR Database design and Optimization OR Big
Data Analysis OR Network administration OR Dev-ops. Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
Troubleshooting / Support experience
Excellent oral and written communication skills
Required Skills Set:-
Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc). Basic knowledge in Networking (TCP/IP, DNS) /Database
Strong customer focus & multi-tasking skills
Exposure to Cloud computing
Self-starter who is excited about technology
How to Apply:-
We’re committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.
While the application process depends on the role, there are some constant steps, which are;
Step 1 – Your application Step 2 – Your assessment Step 3 – Your interview Step 4 – Next steps
