Cognizant
Company Name: | Cognizant |
Post Name: | Associate |
Salary: | INR 4-6 LPA (via Glassdoor) |
Degree: | Bachelor’s degree or equivalent |
Batch: | 2020/2021/2022/2023/2024 |
Experience: | Freshers/Experienced |
Job Location: | Chennai, India(Hybrid) |
Job Description & Responsibilities:-
Business/Customer:
- Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
- Adherence to customer security and compliance requirements.
- Implementation of approved change requests in line with customer change management process.
- Responsible for incident life cycle following ITIL / BIC frame work as applicable.
- Adherence to customer communication etiquette.
- Ensure stated productivity requirements are met for the engagement.
Project/Process:
- Review CSAT feedback and ensure timely implementation of corrective actions.
- Participate in Critsit process to resolve the incident in a timely manner.
- Log and triage incidents.
- Coordinate with resolver groups vendors/carriers.
- Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
- Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
- Contribution to continuous service improvement plans (CSI).
- Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
- Effective floor Management.
Team/People:
- Continually assess skill level and provide intervention assistance.
- Contribute to and participate proactively in knowledge sharing sessions.
- Encourage team individuals to participate in organization innovation programs.
- Act as a buddy for new hires.
- Makes recommendations on R&R for team / individual achievement.
- Makes recommendations to team lead on team’s performance rating.
Organization:
- Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
- Adherence to Organizational policies and processes (including Cognizant’s security policies LP timelines etc).
- Participate in recruitment drives.
Eligibility Criteria:-
- Bachelor’s in Science/ Commerce/Engineering or equivalent
Required Skills Set:-
- Highly skilled in Excellent coding abilities in C, C++, and Python ..Proficiency in using SMT solvers .
- Ansible
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To apply for this job please visit careers.cognizant.com.