Hexaware Technologies Recruitment | Trainee – Infrastructure Management Support
Qualifications
- Qualification: Graduates BSc (CS/IT/Electronics, EEE,Circuital) & BCA
- 60% or 6 CGPA and above throughout in 10th , 12th, and Graduation
- No Live backlogs at the time of registration Year of Passing 2024 Pass out
- Excellent verbal and written communication in English is must.
- Should have basic knowledge of ITIL process and international Client handling over the phone and email
Key Roles & Responsibilities:-
- Meet established service level metricsfor call response, technical support, and customer service.
- Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
- Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up, and resolution.
- Followand complete IT Service desk opening and closing checklists.
- Research and update knowledge base for solutions that can be used to provide first call or contact resolution.
- Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting.
- Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc. (It’s optional) to troubleshoot and resolve end-users laptops, desktops.
- Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner.
- Candidates should be open to work in 24*7 shifts environment
To apply for this job please visit app.joinsuperset.com.