Zoom
Company Name: | Zoom |
Post Name: | Technical Support Engineer |
Salary: | INR 6-12 LPA (via Glassdoor) |
Degree: | Bachelor’s/Master’s Degree |
Batch: | 2019/2020/2021/2022/2023/2024 |
Experience: | Freshers/Experienced |
Job Location: | Bangalore, India |
Job Description & Responsibilities:-
- Providing support to troubleshoot and resolve technical issues reported by customers through phone, chat, and ticket channels.
- Identifing bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions.
- Providing ideas and assist with the creation of documentation and training material for external and internal Support Center content.
- Maintaining clear, concise, and positive communication for all cases in a timely manner including follow-ups with customers and team members.
- Staying familiar with all of Zoom’s products and offerings, as well as those of competitors and partners in the industry.
Eligibility Criteria:-
- Have past experience of at least Tier II level Technical Support and Customer Service experience.
- Have experience in Unified communications with video and telephony-based products.
- Have knowledge in firewall and networking
Skills Set:-
- Have good working knowledge and skills in Microsoft Office 365, Microsoft Exchange, Azure AD and SSO
- Have understanding of networking concepts, protocols, and troubleshooting methodologies.
- Have understanding of SIP, Telephony and H323 Protocols.
- Have relevant certifications (e.g., CompTIA Network+, Cisco CCNA)
Apply Link:- Click Here
To apply for this job please visit zoom.wd5.myworkdayjobs.com.