Amazon Recruitment Drive | Hiring Support Engineer
Job Position: Support Engineer I
Job Location: Chennai, Tamil Nadu, India
Salary Package: As per Company Standards
Full/Part Time: Full Time
Req ID: 2630331
Education Level: Graduation
Qualifications
1+ years of software development, or 1+ years of technical support experience
Preferred: 1+ years of technical support experience
Experience troubleshooting and debugging technical systems
Experience scripting in modern program languages
Roles & Responsibilities:-
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
