Salesforce Career | Associate Technical Support Engineer | Apply Now

Job Description & Responsibilities:-

• Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
  Manage support cases on a daily basis, including transfers from other regions
  Track and maintain all customer communications and case documentation in Service Cloud
  Respond to customer-reported issues in a timely manner, per service level agreements
  Communicate progress of resolution/status in a timely fashion, per service level agreements
  Manage escalations and expectations, for both customers and internal staff
  Collaborate with technical support teams in other Salesforce Clouds as needed
  Identify situations where professional services may be warranted
  Follow established support processes and procedures
  Identify improvements for improved customer experience
  Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities
  May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position

Eligibility Criteria:-

• 2023 Engineering Graduate
• Upto 12 Months of Work experience
• Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies is desired
• Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required
• Expertise in Database and relational data structures is good to have
• Large scale, multi-tenant production environments
• API Programming or Software Development

Skills Set:-

• Software Design Lifecycle
• Be a dependable, motivated, self-starter, with the ability to work independently when required
• Previous experience working with scripting languages and/or APIs is a bonus
• Previous Marketing Cloud experience is a bonus
• Marketing Cloud Email Specialist Certification is a bonus but not required

We operate 24×7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week.
While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)

AMER hours (Eastern Standard Time – 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)
EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time
APAC hours – 5.30 AM IST onwards

Apply Link:- Click Here