Wipro Career | customer service representative | Apply Now

Wipro Career 2024: Hiring Freshers as customer service representative in Chennai/Gurugram/Kolkata/Noida, India. You can find more details about eligibility and the application process below.

Wipro Hiring Details :-

^{Key roles and responsibilities:-}

• Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
• Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
• Update own availability in the RAVE system to ensureproductivity of the process
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Academic qualifications :-

• Follow standard processes and procedures to resolve all clientqueries
• Resolve client queries as per the SLA’s defined in thecontract
• Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
• Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
• Document and analyze call logs to spot most occurring trends toprevent future problems

Knowledge, skills and attributes:-

• Maintain and update self-help documents for customers to speedup resolution time
• Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
• Ensure all product information and disclosures are given toclients before and after the call/email requests
• Avoids legal challenges by complying with service agreements

Apply Link(Kolkata) : Click Here

Apply Link(Chennai) : Click Here

Apply Link(Gurugram/Noida) : Click Here