Wipro
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Wipro Career 2024: Hiring Freshers as customer service representative in Chennai/Gurugram/Kolkata/Noida, India. You can find more details about eligibility and the application process below.
Wipro Hiring Details :-
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Company Name: | Wipro |
Post Name: | customer service representative |
Salary: | ₹ 4.6-6 LPA (via Glassdoor) |
Degree: | Graduate Degree |
Batch: | 2019/2020/2021/2022/2023/2024 |
Experience: | Fresher |
Job Location: | Chennai/Gurugram/Kolkata/Noida, India |
Key roles and responsibilities:-
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Academic qualifications :-
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
Knowledge, skills and attributes:-
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
Apply Link(Kolkata) : Click Here
Apply Link(Chennai) : Click Here
Apply Link(Gurugram/Noida) : Click Here
To apply for this job please visit careers.wipro.com.